In order to keep social service programs running and agencies operable during the lockdown, government leaders learned that being too cautious about updating their infrastructure had handicapped their ability to deliver on their mission.
The insights come from a series of interviews — assembled in a new report — in which agency leaders shed light on how the pandemic has accelerated their agencies’ plans to adopt cloud- and AI-enabled tools.
The report, “Pandemic Fast-Tracks Plans for Future-Ready Government,” produced by FedScoop and StateScoop and underwritten by Google Cloud, highlights agencies’ response to resolving infrastructure and scaling challenges in order to stand-up a remote workforce and better service constituents.
When millions of citizens’ lives were disrupted, they turned to the government online for answers. However, websites and other digital services weren’t built to meet these high demands. The