Marius Mihalec is a Founder and CEO of Pulseway, a mobile-first IT management and monitoring software.
For managed service providers (MSPs), 2020 has been a year of challenge, but also a year of opportunity. Their customers had to quickly adapt — and adopt new working practices — just to survive the new business reality. Against this backdrop, MSPs had to adapt even more quickly if they wanted to remain relevant and valuable to their clients.
Organizations that had already moved toward cloud-based solutions and flexible working were in a better place to survive and found the transition easier than those more reluctant to change. Even many of these technical laggards have belatedly seen the benefits and advantages of technologies such as cloud-based computing, and what many viewed as an inevitable shift has been accelerated.
As every business continues to work out how to survive and thrive during current