The digital era brought myriad new opportunities for businesses and banks, but also a whole slew of new challenges and uncertainties. A few years ago, when we started taking our first steps with Openbank, our 100% digital bank, we felt like we were walking down a dark, foggy road at night, where the fog was made up of our competition and the regulations – which is to say that we were moving forwards, but not entirely sure what our next steps would have been.
After studying the market and plotting its trajectory, we realised that – since technology is the main driving force for change nowadays – we needed to be on top of the game, and as digitally-savvy as can be. We also needed to be aware of the many changes that can sweep across the banking world and change the playing field practically overnight. We’re all witnessing a