Paradigm Shift in the Future of Field Service Delivery

TechSee explores the reasons for the shift towards remote support in the field service industry
Credit: Shutterstock

Field service delivery is undergoing a transformation. This paradigm shift has effectively taken the “field” out of field services, with the industry focused on servicing customers in the most efficient way possible. The result of this shift is an explosion of remote service delivery. Gone is the traditional model of technicians dispatched to a customer’s location, toolbox in hand. Instead, technicians can now be found in their homes, cars or back offices, smartphones in hand, providing customers with remote support from a safe distance. Instead of waiting for a technician to arrive on site, customers have their issues resolved faster as a technician can now be “on site” with a click of the mouse. 

5 drivers for remote support in field services 

Here are five key drivers that are steering field service organizations towards introducing and building on their remote support offerings:

  1. Pandemic-driven need for safety
  2. Growing focus
Read More

South Korean convenience store chain to offer robot delivery

SEOUL, Dec. 1 (UPI) — A South Korean convenience store chain has announced plans to launch a robot delivery service, as the COVID-19 pandemic pushes the service industry to go contactless.

GS Retail, which runs the ubiquitous GS25 convenience store brand, announced Monday the robot service would be rolled out at its outlet in western Seoul.

“So many South Korean conglomerates and startups are working on the technologies related to delivery robots,” said Choi Sung-lok of the Electronics and Telecommunications Research Institute. “Technical development and social change will bring about more delivery robots.”

Customers will make orders through an instant messenger, triggering a store clerk to place products on the robot while inputting the destination and the customer’s mobile phone number.

Then the 4.3-foot-tall robot will carry the items to the customer, who can unlock a drawer on the robot’s body by typing a PIN after getting a message that

Read More

Global $6.7 Billion CRISPR Technology Market Opportunities to 2030: Cas9 And gRNA, Design Tool, Plasmid and Vector, Other Delivery System Products

DUBLIN, Nov. 30, 2020 /PRNewswire/ — The “CRISPR Technology Global Market Opportunities and Strategies to 2030: COVID-19 Growth and Change” report has been added to ResearchAndMarkets.com’s offering.

Research and Markets Logo

This report describes and evaluates the global CRISPR technology market. It covers 2015 to 2019, termed the historic period, and 2019 to 2023 termed the forecast period, along with further forecasts for the periods 2023-2025 and 2025-2030.

The global CRISPR technology market reached a value of nearly $685.5 million in 2019, having increased at a compound annual growth rate (CAGR) of 35.0% since 2015. The market is expected to grow from $685.5 million in 2019 to $1,654.2 million in 2020 at a rate of 24.6%. It is expected to reach $2,569.8 million in 2023, and $6,703.7 million in 2030.

Growth in the historic period resulted from rise in funding, and increase in pharmaceutical R&D expenditure. Factors that negatively affected growth in the

Read More

Cas9 And gRNA, Design Tool, Plasmid and Vector, Other Delivery System Products

DUBLIN, Nov. 30, 2020 /PRNewswire/ — The “CRISPR Technology Global Market Opportunities and Strategies to 2030: COVID-19 Growth and Change” report has been added to ResearchAndMarkets.com’s offering.

This report describes and evaluates the global CRISPR technology market. It covers 2015 to 2019, termed the historic period, and 2019 to 2023 termed the forecast period, along with further forecasts for the periods 2023-2025 and 2025-2030.

The global CRISPR technology market reached a value of nearly $685.5 million in 2019, having increased at a compound annual growth rate (CAGR) of 35.0% since 2015. The market is expected to grow from $685.5 million in 2019 to $1,654.2 million in 2020 at a rate of 24.6%. It is expected to reach $2,569.8 million in 2023, and $6,703.7 million in 2030.

Growth in the historic period resulted from rise in funding, and increase in pharmaceutical R&D expenditure. Factors that negatively affected growth in the

Read More

Walmart’s JoyRun acquisition will help with ‘last mile’ delivery

  • Walmart has announced its intent to acquire peer-to-peer delivery company JoyRun.
  • “We’ll be able to explore how the technology could complement ours,” Srini Venkatesan, Walmart’s executive vice president of global technology, told Business Insider in a statement.
  • Walmart has long worked to dominate “last mile” delivery in order to better compete against rivals like Amazon.
  • Visit Business Insider’s homepage for more stories.

Walmart is taking yet another run at honing its last mile delivery capabilities, this time by announcing its intent to acquire the talent, technology platform and intellectual property of technology company JoyRun.

JoyRun is a peer-to-peer delivery app that was founded in 2015. The app allows users to request an order from a local store. If another users accepts the order, they can serve as a “runner” by picking it up and delivering it for a fee, or for free. JoyRun’s has cultivated a network of 30,000 such

Read More

Singapore-Arcturus coronavirus vaccine candidate on track for 2021 delivery

Arcturus Therapeutics is co-developing a vaccine candidate for Covid-19 in collaboration with Duke-NUS Medical School in Singapore, called ARCT-021.

Jakub Porzycki | NurPhoto | Getty Images

SINGAPORE — A Covid-19 vaccine candidate co-developed by Singapore scientists has shown positive interim results and could be available as early as 2021.

That’s according to American biopharmaceutical firm Arcturus Therapeutics, which is working with scientists from Duke-NUS Medical School in Singapore, to develop the vaccine.

Early this month, Arcturus announced positive interim clinical study results from its ongoing Phase 1/2 study of its vaccine candidate, ARCT-021.

“One of the unique advantages of the Arcturus vaccine is that it’s a low-dose vaccine, projected to be 7.5 micrograms, which is a much smaller dose than other vaccine prospects currently being evaluated,” Joseph Payne, President and CEO of Arcturus Therapeutics, told CNBC in an interview two weeks ago.

He highlighted that this could possibly yield more

Read More

Logmore Launches First Logistics Monitor Designed for COVID-19 Vaccine Delivery

HELSINKI–(BUSINESS WIRE)–November 25, 2020–

Supply chain analytics solution provider Logmore has announced the launch of its latest product. Logmore Dry Ice, a high-spec version of Logmore’s original data recorder, has been adapted for cold and sub-zero conditions. The solution is designed for sensitive shipments, such as the COVID-19 vaccine the moment it becomes available.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20201125005841/en/

COVID 19 Logistics Monitor by Logmore (Photo: Logmore)

COVID 19 Logistics Monitor by Logmore (Photo: Logmore)

Since its founding in 2017, Logmore has disrupted logistics monitoring with its use of loggers that sync with the cloud using dynamic QR codes, allowing anyone with a smartphone to update secure systems with the latest conditions and locations of shipments.

Logmore Dry Ice redefines monitoring of cold chain shipments from standard fridge temperatures (2-8°C) all the way down to deep freeze levels of -100°C. This makes it ideal for transporting the COVID-19 vaccines, which require deep

Read More

Sound waves power new advances in drug delivery and smart materials

IMAGE

IMAGE: The patented ‘Respite’ nebuliser uses high-frequency sound waves to precisely deliver drugs to the lungs.
view more 

Credit: RMIT University

Researchers have revealed how high-frequency sound waves can be used to build new materials, make smart nanoparticles and even deliver drugs to the lungs for painless, needle-free vaccinations.

While sound waves have been part of science and medicine for decades – ultrasound was first used for clinical imaging in 1942 and for driving chemical reactions in the 1980s – the technologies have always relied on low frequencies.

Now researchers at RMIT University in Melbourne, Australia, have shown how high frequency sound waves could revolutionise the field of ultrasound-driven chemistry.

A new review published in Advanced Science reveals the bizarre effects of these sound waves on materials and cells, such as molecules that seem to spontaneously order themselves after being hit with the sonic equivalent of a semi-trailer.

The researchers

Read More

Technology boosts care delivery, population health efforts amid Covid-19 pandemic

Though the U.S. healthcare system is straining under the burden of the Covid-19 pandemic, there has been acceleration in one area of the industry: innovation and IT efforts. Organizations are crediting technology with helping them stay connected with their patients and advancing their population health efforts, despite the growing healthcare access challenges brought on by the pandemic.

At Ochsner Health System in New Orleans, the Covid-19 pandemic has, in many ways, been a transformative event, Dr. Phil Oravetz, chief population health officer of the system, said in a panel at MedCity INVEST Population Health.

“Covid has really unleashed a wave of innovation at Ochsner,” he said. “I would describe, in the area of telehealth, we’ve moved forward by three years in the matter of three weeks…Covid has been a catalyst that will change the face of healthcare at Ochsner pretty much forever.”

Prior to the pandemic, telehealth was relegated to

Read More

ZetaDisplay enters a ten year delivery agreement with SJ in Norway

Malmö – ZetaDisplay AB (publ) (Nasdaq Stockholm: ZETA) announces that it has entered a 10-year delivery agreement with SJ Norge, a subsidiary to the Swedish state-owned railway company, SJ. The delivery comprises onboard Digital Signage solutions for the customers’ railroad wagons that will operate seven routes in Norway. The total contract value is estimated at 40 MSEK, and the project work starts immediately.

“In recent years, we have been focusing on complicated assignments in the transportation sector, where we have built a strong reference bank ranging from concept development, software requirements to hardware skills and system surveillance”, says Ola Saeverås, Country Manager Norway. “We are driving digital transformation processes in physical environments and and we are very proud of the confidence that SJ shows us to be part of the company’s journey ahead”, says Per Mandorf, President and CEO for ZetaDisplay.

Malmö, 17 November 2020

This information is such information

Read More