According to Gartner Data, Xiaomi Surpasses Apple in Smartphone Sales

Overall, the market is still below last year’s figures.

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This article was translated from our Spanish edition using AI technologies. Errors may exist due to this process.

According to data from the information technology research and consulting company, Gartner , Xiaomi has surpassed Apple in sales of smartphones, so now the Chinese technology company is the third provider that ships the most mobiles worldwide , below Samsung and Huawei .

There was a drop in sales – worldwide – in the first two quarters of 2020. Between January and June of this year, sales of these devices fell by 20%. However, in the third quarter there was a recovery when a total of 366 million units were sold, 5.7% less than in the same period last year.

Samsung is the

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Confirmit Named a Leader in the Gartner Magic Quadrant for Voice of the Customer | News

NEW YORK and OSLO, Norway and LONDON, Dec. 3, 2020 /PRNewswire/ — Confirmit has been named one of the four Leaders in Gartner’s Magic Quadrant for Voice of the Customer.

According to Gartner, “A Magic Quadrant identifies and analyzes the most relevant providers in a market. To be included in this Magic Quadrant, each vendor had to demonstrate that it satisfied certain criteria.”

The definition of the Leader Quadrant, according to Gartner is, “Leaders have the ability to execute their vision through VoC products, services and demonstrably solid business results in the form of revenue and earnings. Leaders have significant successful customer deployments in a wide variety of industries — from small businesses through to multiple proofs of deployment for more than 1,000 users. They are often the vendors against which other providers measure themselves.”

This year, Confirmit merged with data visualization specialists, Dapresy, adding advanced new reporting capabilities

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Gartner: Global smartphone sales drop again in Q3

STAMFORD — Worldwide smartphone sales dropped nearly 6 percent year-over-year to about 367 million units in the third quarter, as the market continues to see the effects of the coronavirus crisis, according to a report released this week by Stamford-based consulting and research firm Gartner.

Smartphone sales remain below last year’s levels despite the introduction of a number of 5G smartphones and a relaxation of government guidelines on shelter-in-place restrictions in some regions, Gartner officials said. But the results still pointed to a potential rebound, as the sales decrease was smaller than the declines of 20 percent in the previous two quarters.

“Consumers are limiting their discretionary spend even as some lockdown conditions have started to improve,” Anshul Gupta, senior research director at Gartner, said in a statement. “Global smartphone sales experienced moderate growth from the second quarter of 2020 to the third quarter. This was due to pent-up demand

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Global smartphone sales to end-users down 5.7% in Q3 2020: Gartner

Global smartphone sales to end-users declined 5.7 per cent year-over-year, totalling 366 million units in Q3 2020, according to Gartner, Inc.

Overall, the global mobile phone sales to end users were down by 8.7 per cent year-over-year to 401 million units in Q3 2020.

“Consumers are limiting their discretionary spend even as some lockdown conditions have started to improve,” said Anshul Gupta, senior research director at Gartner as per an official release. “Global smartphone sales experienced moderate growth from the second quarter of 2020 to the third quarter. This was due to pent-up demand from previous quarters.”

The slow recovery was partially due to low nonessential spending owing to economic uncertainties and continued fear of the next wave of the pandemic. The delay in 5G network upgrades has also negatively impacted smartphone vendors, as per the report.

However, when it comes to India, smartphone sales had increased by 9.3 per

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Talkdesk a Leader in 2020 Gartner Magic Quadrant for Contact Center as a Service

Talkdesk positioned in Leaders quadrant based on both Ability to Execute and Completeness of Vision

  • Talkdesk is a Leader in the inaugural multi-regional Gartner Magic Quadrant for Contact Center as a Service

  • Talkdesk has the highest combination of review scores and volume of verified Gartner Peer Insights

  • Download your complimentary copy of the report for full details of Talkdesk Leadership position and evaluation along with other CCaaS vendors


Talkdesk®, Inc., the cloud contact center for innovative enterprises, today announced its recognition as a Leader by Gartner in the inaugural multi-regional 2020 Magic Quadrant for Contact Center as a Service (CCaaS). Gartner performed a rigorous evaluation of 13 global contact center vendors for Completeness of Vision and Ability to Execute.

According to Gartner, “Leaders are best described as suppliers with strong support for the four pillars of great customer service, and with an ability to serve multinational organizations with local sales

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Gartner: Top strategic technology trends for 2021

Companies need to focus on architecting resilience and accept that disruptive change is the norm, says research firm Gartner, which unveiled its annual look at the top strategic technology trends that organizations need to prepare for in the coming year.

Gartner unveiled this year’s list at its flagship IT Symposium/Xpo Americas conference, which is being held virtually this year.

At the outset of the symposium, it’s clear Gartner is expecting human and technology interactions will continue to challenge IT executives as companies weather the COVID-19 upheaval and current economic challenges.

“The need for operational resiliency across enterprise functions has never been greater,” said Brian Burke, research vice president at Gartner.

“As organizations journey from responding to the COVID-19 crisis to driving growth, they must focus on the three main areas that form the themes of this year’s trends: people centricity, location independence and resilient delivery,” Burke said.

With those concepts

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Top tech trends for 2021: Gartner predicts hyperautomation, AI and more will dominate business technology

Operational resiliency is key as the COVID-19 pandemic continues to change how companies will do business next year.

There are nine top strategic technology trends that businesses should plan for in 2021 as the pandemic continues, according to Gartner’s analysts. Their findings were presented on Monday at the virtual Gartner IT Symposium/Xpo Americas conference, which runs through Thursday.

Organizational plasticity is key to these trends. “When we talk about the strategic technology trends, we actually have them grouped into three different themes, which is people centricity, location independence, and resilient delivery,” said Brian Burke, research vice president at Gartner. “What we’re talking about with the trends is how do you leverage technology to gain the organizational plasticity that you need to form and reform into whatever’s going to be required as we emerge from this pandemic?”

SEE: COVID-19 workplace policy (TechRepublic Premium)

Here are the top nine trends, in no

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