Government has many functions, agencies and departments with the main goal of delivering service to the people of Kansas.
To best deliver these services and work for the people of our state, Kansas’ government must adopt and use business philosophies of putting the residents first. Government is above all a service business and needs to make efficient and quality service a top priority.
This year we’ve seen issues with government service delivery. The unprecedented number of unemployment claims filed with the Department of Labor due to COVID-19 has shown this. The heavy influx of claims could easily catch anyone off guard, but the response to addressing this influx was not quick enough. Plus, long-standing issues in state government contributed to the issue.
Information technology may not be the most exciting subject and mainframes — hardware and software for government administration will never light a fire under anyone — but it