Why Technology Leaders Should Be Business Partners, Not Order Takers

CIO of ChenMed, one of the fastest-growing healthcare providers and the largest value-based care provider in the U.S.

I began my career in technology 20 years ago as a software development and infrastructure engineer. When I was asked to lead a project because there wasn’t a project manager available, I realized my true passion for empowering successful teams that align IT with business strategy. Now, as an MBA and CIO of one of the fastest-growing healthcare companies in the U.S. and the largest value-based care provider, I appreciate the expert understanding of business that the best technologists consistently bring to drive the most value. 

I receive a lot of questions from up-and-coming technology leaders about how to establish business value and forge better relationships with stakeholders. And the most essential piece of advice I have for technologists is to develop yourself as a business partner and not just

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Preparing Leaders For The Artificial Intelligence Age

Founder and CEO, Analytics Insight, providing organizations with strategic insights on disruptive technologies. 

Technological disruptions are redefining the era of rapid business transformation and changing the future of work, management, the implications for organizations and how they can navigate to the next horizon.

Artificial intelligence is one of the most disruptive technologies fueling this radical transformation. AI is replacing the nature, scope and scale of work and forcing enterprises to revise traditional business models in order to stay competitive.

As AI impacts businesses of all shapes and sizes across all industries, there is no reason to believe that leadership will be spared from the influence of AI. In fact, I believe it is very likely that AI will supplement many aspects of leadership, including responsibilities related to the processing of facts and information.

Although such changes bring valid concerns to leaders, it is also important to understand how

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Digital transfusion: technology leaders urged to openly question existing business models

Maybe digital transformation — now a well-worn, perhaps overused term — could use a rebranding. “Digital transfusion,” anyone? 

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Photo: Joe McKendrick

Technology executives and professionals, often pushed to the forefronts of such efforts, are being asked to redesign their companies’ business models, often with shaky and begrudging support from their business colleagues. The business side of the house could use transfusions of knowledge on what technology can and cannot accomplish, and the technology side of the house could use of transfusions of support and direction on which way to take technology. 

The nine components of digital transformation were explored in an MIT Sloan Management Review article published six years ago, but, as well all know, that is six centuries in Internet time. Recently, two of the original study’s authors, Didier Bonnet (Capgemini Invent, IMD Business School) and George Westerman (MIT Sloan), updated their observations on digital transformation, noting that while

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Ex-Google CEO Eric Schmidt Talks Talks Tech, Young Leaders

(Miss this week’s The Leadership Brief? This interview below was delivered to the inbox of Leadership Brief subscribers on Sunday morning, Nov. 29. To receive weekly emails of conversations with the world’s top CEOs and business decisionmakers, click here.)

Eric Schmidt wants to see new leaders running the world, fast. “The sooner we can get the next generation in charge, given all the errors we have made, the better,” says Schmidt, the former CEO of Google. “They are generally smarter, more optimistic, they have more energy. There’s a lot of reasons to turn this thing over to them.”

But just not any kids. Schmidt is a firm believer in the power of exceptionalism. On Nov. 16 Schmidt Futures, the organization that he founded in 2017 with his wife Wendy to empower “talent who want to work on the hardest problems,” unveiled Rise, a new partnership with the Rhodes Trust to

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Zappos CEO Tony Hsieh’s Legacy, From Tech Leaders Who Knew Him Well

Tony Hsieh, bestselling author and longtime former CEO of ecommerce pioneer Zappos.com, died at age 46 on Friday. His tragic loss — and unusual impact on the tech and startup landscapes for the better part of three decades — set off an outpouring of condolences and messages of gratitude from leading politicians, entrepreneurs and investors.

Through his book “Delivering Happiness,” various business ventures and influence at conferences and in his hometown of Las Vegas, Hsieh touched many lives. Here, Forbes spoke with several tech leaders who knew him well — Sequoia partner Alfred Lin, Neo CEO Ali Partovi, Long Journey Ventures partner Cyan Banister and Lowercase Capital founder Chris Sacca — to hear

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realme’s 50M Sales Achievement Attracts Positive Comments From Industry Leaders Anticipating Its Future

realme’s 50M Sales Achievement Attracts Positive Comments From Industry Leaders Anticipating Its Future

SHENZHEN, China, Nov. 27, 2020 /PRNewswire/ — realme has proven itself once again to not only be a reliable smartphone brand but one that excels and pushes past limits as it hit the 50 million mark in sales, just 2 years since it was established. Not long after reaching this milestone, congratulations and well wishes poured in from global industry leaders. 



The experts have high praise for realme’s business strategy and work ethic. Tarun Pathak, Associate Director at Counterpoint Research said that “Apart from the strong product portfolio, the efficiency of realme to tackle the rapid market changes is also a key success factor. realme is a young brand,and thus we expect its organization and decision-making flow to be more immediate and flexible than the traditional electronics giants.” While the COVID-19 period has been a challenging time

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realme’s 50M Sales Achievement Attracts Positive Comments From Industry Leaders Anticipating Its Future | News

SHENZHEN, China, Nov. 27, 2020 /PRNewswire/ — realme has proven itself once again to not only be a reliable smartphone brand but one that excels and pushes past limits as it hit the 50 million mark in sales, just 2 years since it was established. Not long after reaching this milestone, congratulations and well wishes poured in from global industry leaders. 

The experts have high praise for realme’s business strategy and work ethic. Tarun Pathak, Associate Director at Counterpoint Research said that “Apart from the strong product portfolio, the efficiency of realme to tackle the rapid market changes is also a key success factor. realme is a young brand,and thus we expect its organization and decision-making flow to be more immediate and flexible than the traditional electronics giants.” While the COVID-19 period has been a challenging time for the world, realme’s strategy that is tailored for its target

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What Are The Signs And Why Leaders Get Exposed

Performative allyship is becoming the order of the day, with many professing support for marginalized groups. It has become a recurring theme in recent times, with many in leadership positions quick to lend rhetorical support to diversity and inclusion, particularly in the area of race equality.

With the onset of global reactions to the death of George Floyd, leaders who were once reticent in championing racial equality, have found their voices in an attempt to align to racial equity and express solidarity with the cause. Far from being supportive of an anti-racist agenda, performative allyship has a disturbing influence, which stifles progress and has the detrimental effect of suppressing attempts to foster genuinely inclusive workplace environments.

Now the dust is settling, and employees, of all backgrounds have had the chance to consider the key concerns around race equality,

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Community Leaders Test Ride New Micro-Mobility Technology

This post was contributed by a community member. The views expressed here are the author’s own.

Superpedestrian demonstrated its LINK e-scooter safety systems at the Queens Botanical Garden with local groups and community leaders who test drove the next-generation micro-mobility technology. The demonstration of this cutting-edge micro-mobility technology was led by Paul Steely White, Director of Development and Public Affairs at Superpedestrian. Community leaders participating in the e-scooter demo included Susan Lacerte, executive director of the Queens Botanical Garden, Taehoon Kim, president of the Greater Flushing Chamber of Commerce, Christopher Torres, executive director of Friends of the Brooklyn Queens Connector, and Charles Yoon, President of the Korean American Association of Greater New York.

The demo was hosted in partnership with the Greater Flushing Chamber of Commerce and the Queens Botanical Garden just inside the garden gates. Superpedestrian operates LINK in multiple cities across the U.S.

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Tech Leaders Come Together to Build Out the Future of AI in Customer Support

SAN FRANCISCO, Nov. 25, 2020 /PRNewswire/ — Forethought, an AI enterprise company, today unveiled its Customer Advisory Board. The group comprises industry leaders that advise on the future of AI in enterprise. Given each party’s breadth of experience, the collaboration seeks to expand market knowledge and the future of exceptional customer support when powered by AI. 

With COVID-19, people around the globe transitioned to a digital-first world and customer support queues filled to the brim, with tickets piling up to 5x their usual numbers. Industry leaders, like Pinterest and Carta, partnered with Forethought to help reduce ticket resolution times and enable customer support agents to focus on more complex customer concerns. 

“Customer experience is at the heart of every business and has a big impact on how customers engage with the company and their loyalty,” said Gerald Hastie, Head of Global Customer Ops at Pinterest. “As an industry,

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