With just a few days until Thanksgiving, you will begin to hear about Shippageddon very soon. The term, which seems to have been coined around the turn of the century, refers to an overextension of our shipping resources to the point in which delays occur. As the 2020 holiday season approaches, many experts are forecasting delays as more shoppers this year are expected to forgo the mall in favor of online shopping, which will only add to the volume. Shipping companies are expecting a deluge and, in UPS’s case, have sent out a reminder of shipping deadlines.
We spoke with David Kear, VP of warehouse operations for CarParts.com in early November. At the time, Kear said e-commerce was up 150%, while usually early November is considered an off-peak period. Below are excerpts from that conversation:
Todd Wasserman: Is the increase in