Sarah Franklin is EVP & GM, Platform, Trailhead, & AppExchange at Salesforce.
Even before the pandemic reshaped the way we work, a major skills gap plagued the labor market. Technological innovation has proceeded at an incredible pace, and traditional educational institutions haven’t been able to keep up. The skyrocketing price of higher education has made learning inaccessible to a greater swath of the population. As a result, there’s a growing chasm between the skills employees and job seekers have and those that companies are hiring for, with low-income groups hit the hardest. In fact, the number of jobs for the top 25% of earners is now higher than it was before the pandemic (subscription required), while for the bottom quarter — especially in low-wage service sector work — jobs are down by more than 20%.
The Skills Gap Is Widening
Over the past six months, the move to remote