SACRAMENTO, Calif., Nov. 17, 2020 /PRNewswire/ — Redtail Technology (“Redtail”), a leading provider of client relationship management (CRM) solutions for financial services firms, published the results from their 2020 “Working Remotely” survey, which set out to uncover how advisors adapted during COVID-19.
Redtail surveyed more than 1,750 financial advisory employees and discovered that the large majority of respondents (86%) were prepared with the appropriate technology for a seamless transition to work from home. However, working remotely brought on new challenges, one of which was how to continue to build and maintain client relationships. Respondents noted that using existing modes of communication, such as phone (97.4%), email (96.3%), and video (80%) were the most effective ways to communicate with clients.
“2020 has been the year of adaptation for the financial services industry. The technology enabling remote work has been available for years, and advisory firms were able to quickly transition