Confirmit Named a Leader in the Gartner Magic Quadrant for Voice of the Customer | News

NEW YORK and OSLO, Norway and LONDON, Dec. 3, 2020 /PRNewswire/ — Confirmit has been named one of the four Leaders in Gartner’s Magic Quadrant for Voice of the Customer.

According to Gartner, “A Magic Quadrant identifies and analyzes the most relevant providers in a market. To be included in this Magic Quadrant, each vendor had to demonstrate that it satisfied certain criteria.”

The definition of the Leader Quadrant, according to Gartner is, “Leaders have the ability to execute their vision through VoC products, services and demonstrably solid business results in the form of revenue and earnings. Leaders have significant successful customer deployments in a wide variety of industries — from small businesses through to multiple proofs of deployment for more than 1,000 users. They are often the vendors against which other providers measure themselves.”

This year, Confirmit merged with data visualization specialists, Dapresy, adding advanced new reporting capabilities

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Amazon now lets you text Alexa on iOS to ask for things instead of only using your voice

Amazon is testing a new feature for its iOS Alexa app: the ability to type out Alexa commands, instead of having to ask questions or requests by speaking out loud.



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© Illustration by Alex Castro / The Verge


“Type with Alexa is a Public Preview feature available to iOS Alexa app customers allowing you to interact with Alexa without using voice, meaning everything you can currently say to Alexa can now also be typed using your Alexa mobile app. Type with Alexa is available to iOS customers in the U.S.,” said an Amazon spokesperson.



screen of a cell phone


© Provided by The Verge


The new feature — first spotted by The Ambient — is available for iOS users in the Alexa app. To access it, simply tap the keyboard icon that now appears on the top left of the main menu of the app. The typed-out commands should work identically to verbal ones, although

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FCC Maintains Ban on Mobile Phone Voice Calls During Flights

(Bloomberg) — The U.S. Federal Communications Commission killed a proposal to allow in-flight voice calls via mobile phones, ending its examination of an idea that evoked fears of air rage from passengers trapped beside jabbering seat mates.



a close up of a bicycle: Passenger seats are seen in the cabin of a grounded Lion Air Boeing Co. 737 Max 8 aircraft at terminal 1 of Soekarno-Hatta International Airport in Cenkareng, Indonesia, on Tuesday, March 15, 2019. Sunday’s loss of an Ethiopian Airlines Boeing 737, in which 157 people died, bore similarities to the Oct. 29 crash of another Boeing 737 Max plane, operated by Indonesia’s Lion Air, stoking concern that a feature meant to make the upgraded Max safer than earlier planes has actually made it harder to fly.


© Bloomberg
Passenger seats are seen in the cabin of a grounded Lion Air Boeing Co. 737 Max 8 aircraft at terminal 1 of Soekarno-Hatta International Airport in Cenkareng, Indonesia, on Tuesday, March 15, 2019. Sunday’s loss of an Ethiopian Airlines Boeing 737, in which 157 people died, bore similarities to the Oct. 29 crash of another Boeing 737 Max plane, operated by Indonesia’s Lion Air, stoking concern that a feature meant to make the upgraded Max safer than earlier planes has actually made it harder to fly.

The idea drew “strong opposition” from pilots and flight attendants, the agency said Friday in a four-paragraph order.

The FCC in 2013 proposed allowing mobile

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Samsung Galaxy S21 might unlock using your voice

samsung galaxy s20 plus review black back on book 3
  • Samsung reportedly plans to revive Bixby Voice unlock as a Galaxy S21 feature.
  • It could be exclusive to the phones, at least at first.
  • The feature wouldn’t be the most secure, but could be convenient.

You might have one more way to unlock the Samsung Galaxy S21 (aka Galaxy S30) when it arrives in 2021. SamMobile sources claim Samsung is bringing back Bixby voice unlock for the Galaxy S21 as an alternative for times when the fingerprint reader isn’t an option.

Just how it would differ from before isn’t clear. However, Samsung is reportedly planning to debut voice unlock solely on the Galaxy S21 until its One UI version (possibly 3.1) is ready for other devices. You would choose Bixby from your phone’s lock screen security settings.

Read more: The best phones with in-display fingerprint scanners

As SamMobile explains, this wouldn’t be the most secure sign-in option. Someone with a

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Global Digital Voice Recorder Industry

Global Digital Voice Recorder Market to Reach $2. 7 Billion by 2027. Amid the COVID-19 crisis, the global market for Digital Voice Recorder estimated at US$1. 4 Billion in the year 2020, is projected to reach a revised size of US$2.

New York, Nov. 17, 2020 (GLOBE NEWSWIRE) — Reportlinker.com announces the release of the report “Global Digital Voice Recorder Industry” – https://www.reportlinker.com/p05960887/?utm_source=GNW
7 Billion by 2027, growing at a CAGR of 10.1% over the analysis period 2020-2027. Bluetooth, one of the segments analyzed in the report, is projected to record a 10.2% CAGR and reach US$646.4 Million by the end of the analysis period. After an early analysis of the business implications of the pandemic and its induced economic crisis, growth in the Infrared segment is readjusted to a revised 8.5% CAGR for the next 7-year period.

The U.S. Market is Estimated at $409.6 Million, While China is Forecast

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Consumers must raise their collective voice to remedy the harms from big tech mining their data

One hundred and thirty years ago, at a time when corporate giants like Standard Oil and the American Tobacco Company stood poised to completely dominate whole industries, the U.S. Congress devised the first antitrust laws in modern history. The members’ intent was to protect American consumers — and the marketplace itself — from the harms and distortions that so often develop when a powerful company can block any serious rivals from competing for people’s business: higher prices, lower quality and laxer safety standards among them.

Given how comprehensively corporations have evolved in the years since — from brick-and-mortar monoliths to complex digital ecosystems — you might expect our antitrust protections to have evolved in turn. But the truth is, those laws simply haven’t kept pace with our changing world. Not only has Congress been slow to update the rules over the last century, but our courts have also whittled down

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Amazon Faces Allegations It Harvested Sensitive Voice Data

Illustration for article titled Amazon Faces Allegations It Harvested and Stored Sensitive Voice Data

Photo: Denis Charlet (Getty Images)

Amazon is being hit with a class-action suit alleging that the tech giant’s severs are storing biometric voice data from countless callers, in contravention of an Illinois privacy law.

At the center of the suit is Amazon Connect—a suite of call-center software that Amazon Web Services began licensing out under since 2017. One of the companies Amazon partnered with in order to offer this call-center service, Pindrop Security, specialized in creating what are known as “voiceprints,” which can be used to identify and “authenticate” callers by the cadence of their voice. These specific vocal quirks—much like an iris scan, a finger print, or a facial scan—fall under the umbrella of “biometric data” under Illinois’s Biometric Information Privacy Act (BIPA.) There’s a chance that Amazon ran afoul of the state law by collecting that data without obtaining callers’

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